Refund and Returns
If you qualify as a consumer, you can return any purchased product within 14 days from the date that you received your order.
The right of refund undergoes the following conditions:
- The right is applied only for the entire product purchased and not for a single component.
- The item must be intact and shipped with its original package. (packaging material and manuals included). We suggest using a second shipping box when is possible in order to avoid damages to the original package
- In case of damages caused by the shipment, Mtech srl will be responsible to contact the customer within five working days from the receipt of the goods. This short period will help you to obtain a complete refund of the shipping costs and the value of the carried item from the shipping company if covered by the insurance.
- Mtech srl will personally check the product received. In case of damages not caused by the shipment, we will keep a percentage off from the previous value estimated. In any case this percentage will never been over the 10% of the value of the item.
- You will be refunded within 14 days from the day that we receive your notice of withdrawal. We will withheld an amount equal to the initial delivery costs from your refund as shipping cost to return the products. If we offered you free initial delivery costs, no amount will be deducted from your refund.
- The shipping costs for the return of the products will be considered a customer responsibility as regulated by law.